harland guarantees
Low Cost Property Maintenance Guarantee
We will provide you with up to 3 quotes for any maintenance expense above $500, upon request.. If you can find a licensed and insured contractor that has a better rate than what we are able to find, we will credit you $100 towards management fees.
When work is done to your property with a contractor that we recommend, we will independently guarantee the work for 1 year and up to $5,000.
Fast Response Guarantee
If you call and we don't respond to you via phone or email within 12 business hours or less, we will waive that month's management fee.
Marketing Correspondence Guarantee
While your property is on the market, we will update you regarding showing activity and feedback each Wednesday. Should we miss an update you will get a free month of management.
Happiness Guarantee
We believe in quality customer service. If for any reason you wish to discontinue your service with us, or maybe you are happy but wish to sell your property, you can cancel your agreement with 30-day notice at any time with no penalties.
Results Guarantee
With our results guarantee you don’t pay us until we show results! If we are leasing your property for you, we do all the work up front and you don’t pay us until you get a qualified tenant. That means we aggressively market and show your property, screen the tenants, handle all of the paperwork and perform a move in inspection...all before we get paid anything.
Fee Match Guarantee
If one of our competitors offers you a lower net fee for management based on the same services and guarantees, we will match it and give you another 5% off the dollar value of the monthly management fee.
28 Day Rental Guarantee
When you take our recommended listing price and we are unable to provide you with pre-qualified rental applications within 28 days or less, we will give you ONE month of management free!
Pet Guarantee
For any pet that we approve, we guarantee our owners up to $1,000 in damage protection for any pet damage above and beyond what the security deposit covers.
Eviction Cost Guarantee
We will pay up to $5,000 towards eviction costs, attorney fees, and court costs if a resident we approved needs to be evicted.